Changes

|genre=Humour

|summary=If there's one thing that's for certain, it's that the world is changing. We're dating online, we're communicating in ways that make email seem redundant, and when we're shopping we just tell a website where and when it can be delivered, and how much leeway they have to swap our wishes for whatever it is they do bring us. But those changes are also supposed to be affecting us – we're supposed to use a smart watch to tell us if we're moving or not, we have to keep up with the latest fads, and we're supposed to prick our ears up and take note when the proverbial 'they' change their minds about what we're supposed to eat.

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|genre=Business and Finance

|summary=Negotiation is ''nothing more than communication with results'', according to Chris Voss. ''Never Split the Difference'' is all about maximising the chances of these results being in your favour. Drawing upon years of experience as a crisis and kidnapping negotiator, Voss has developed a set of highly honed tools, field-tested in numerous high-stakes negotiation situations involving the FBI. In contrast to the widely accepted paradigm for negotiation taught in schools and universities, this toolkit throws aside complex game theory and dense mathematical considerations in favour of an approach that places emotional intelligence, empathy and subtle communication techniques at its core. The focus is on developing an understanding of the thought process of individuals during any given discussion. Effective communication not only helps derive these insights, but allows them to be used to move a negotiation in the direction you want it to go, while simultaneously resolving a discussion with minimal conflict.

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