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|title=The Design of Future Things

|author=Donald Norman

|date=December 2007

|isbn=978-0465002276

|sort=Design of Future Things, The

}}

Do you remember those cars led into the river by their navigation systems? Have you ever thought that Amazon's suggestions for you are ridiculous rather than useful? Ever wondered if the software you are trying to use is doing something or just hanging there? Been trying to interpret beeping and blinking signals on a coffee maker? Lulled into sense of false security by car's cruise control?

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