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{{Frontpage
|isbn=3110641119
|title=The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
|author=Jerry Angrave
|rating=5
|genre=Business and Finance
|summary=I had no idea what 'journey mapping' was until I read this playbook but any business that engages with their customers will benefit from reading the book and acting on the contents. You're going to learn how to run a workshop to discover what it feels like to be one of your own customers. At this point, please don't say 'oh (expletive deleted) not another workshop' because this is going to be fun and you're going to be surprised by what emerges.
}}
{{Frontpage
|isbn=3110641291
|genre=Business and Finance
|summary=''Thinking Allowed? Hmm'', I thought, ''what has that got to do with building a thriving optical lens business?'' But within a few pages of starting to read, I was convinced that it was perfect. You see, this isn't a book which you read, rather like a Delia Smith book, to give you a precise recipe for how you must proceed to achieve a perfect result. No two businesses are alike, any more than any two owners are alike and Julian Wiles allows you to approach your business from all angles: there are even ways you can get his personal advice. This is no ordinary 'how-to' book. There are no chapter numbers (you pick from the menu) and it's not even necessary to read the book in any particular order.
}}
{{Frontpage
|isbn=Fraser_Forestry
|title=Forestry Flavours of the Month: The Changing Face of World Forestry
|author=Alastair Fraser
|rating=4.5
|genre=Business and Finance
|summary=Alastair Fraser's experience of forestry spans more than five decades and having the benefit of the long view he's ideally placed to consider the changes which have occurred over the course of his career. He also has the ability, not as common as it ought to be amongst professionals, of being able to look at what he does both from the point of view of the business and the people who work in it and are affected by it. There's a lack of tunnel vision too: he sees what's happening in forestry both in the narrow focus and where it sits globally so far as economics and politics are concerned.
}}
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